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Access to this website is free and shall not entail any obligations to buy.

Users are invited to read carefully the terms and conditions of sale of this website.

SUPPLIER’S IDENTITY

Virtu Supply Srl

95125 Aci S. Antonio (Catania) – Italy - Via Nocilla n.157

Tel. +39 095 8368194 Fax. +39 095 2937573

E-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

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P.IVA 04616650877

HOW TO ORDER

Orders can be made online for the sizes and products which are indicated in the online shop. For different quantities and for customized product please contact the company directly by phone, through the online form or by email to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

PRICES AND AVAILABILITY

Prices indicated in the shop online are expressed in Euro and are to be intended VAT included. It is possible to buy as a company with VAT number or as private customer.

SHIPPING COSTS

Shipping costs are calculated automatically depending on the destination of the goods.

METHODS OF PAYMENT

The Buyer can proceed with the payment of the purchased product/products and the shipping costs through Credit Card, Pay-Pal, by direct bank transfer and prepaid cards. The Company makes use of safe and quick methods of payment.

-ADVANCED PAYMENTS BY DIRECT BANK TRANSFER

BENEFICIARY: VIRTU SUPPLY SRL

IBAN: IT 81 R030 6916 9001 0000 0015 453

-CREDIT CARDS

Payments by credit cards are handled through the safe system Banca Sella /Gest-Pay or through Pay-Pal.

SHIPPING OF THE GOODS

The company dispatch the ordered goods to the address indicated by the Buyer during the order.

In order to avoid delivery difficulties, buyers are invited to provide an address where there is someone who can receive the goods at any time. Buyers are also requested to provide the name indicated on the intercom at the related house number. Buyers are also invited to indicate a mobile number which will be used by the courier in case of need during the delivery of the goods.

For the shipping of the goods the company avails of the services of very well noted express couriers (SDA, TNT, DHL).

INSURANCE OF THE GOODS

Insurance of the goods is optional and is made only upon request. In case it is not requested, the company is not responsible for the loss and damage of the goods which will travel under the buyer’s responsibility. The company will be free from any obligations since the delivery of the goods to the courier.

DELIVERY AND PROCEDURE FOR TAMPERED GOODS

In order to guarantee the maximum safety during the shipment, the Company pays particular attention to the packaging of the goods. However, at receipt of the goods, the Buyer has to check that the number of delivered packages corresponds to the number of packs indicated on the transport document and that the packaging is not tampered.

In case of anomalies, the Buyer can challenge the shipment indicating “GOODS ACCEPTED UNDER RESERVE” on the delivery document and specifying the reason for the reserve. After that the Buyer will have to contact the Company and report the encountered problems.

In case of storage of the goods for reasons related to unavailability of the client or indication of a wrong address which leads the goods back to the company, the client will be obliged to the payment of a new shipment through direct bank transfer or cash on delivery.

PRODUCTS WARRANTY AND PROCEDURE FOR NON COMPLIANT PRODUCT

The company guarantees the high level of quality of its products.

However, possible anomalies are to be reported to the company within 10 days from receipt of the goods. The written report has to be attached the non-compliant product and sent back to the company.

The product must be complete with its packaging and with the related transport documents. The company reserves the right to verify the non-compliancy of the goods and substitute the goods if the non-compliancy is proved.

In case of non-availability of the replacement product the company will refund the client of the value of the goods excluding the shipping costs. Improper use of the product is excluded from the warranty. It is possible to ask the substitution of the product in case non compliancy defects are encountered.

RIGHT OF WITHDRAWAL

The Buyer has right of withdrawal without penalties and without any charge. He has just to explain the reason of the withdrawal within 14 days from date of receipt of the goods sending the request for withdrawal through recorder-delivery letter with acknowledgment of receipt.

In case of withdrawal the client has to return the product to the company in good conditions. Costs for the returning of the goods are to be paid by the buyer. The company is obliged to totally refund the amount paid by the Buyer at the moment of the order.

The Buyer agrees and undertakes to print and save the general conditions of sale once the online order is concluded. The same conditions of sale have been seen and accepted by the Buyer during the online procedure.

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